Onyx Reviews / AI-assisted reputation management

More customer reviews. Less chasing.

Onyx Reviews helps you send thoughtful text-message review requests, learn from real customer feedback, and build the trust that supports local visibility and repeat business.

The opportunity

Reviews turn good work into visible trust.

Your best customers are often willing to share their experience. They just need an easy moment to do it. Onyx Reviews creates that moment without putting your team in the uncomfortable position of repeatedly asking.

The result is a more consistent review process that supports the way people evaluate local businesses online: through customer experiences, clear signals of trust, and a responsive reputation.

96%of consumers are open to writing a business review.
63%expect a review response within two to seven days.

Source: BrightLocal Local Consumer Review Survey 2025

How it works

Turn completed business into a clear next step.

01Customer list
02Text request
03Feedback loop

01

Load your customer list

Upload the people you have already served. There is no awkward manual chase-down process for your team.

02

Send a thoughtful request

Onyx Reviews uses AI-assisted SMS outreach to create timely, personal review requests and make it simple for customers to respond.

03

Learn and follow up

See customer feedback in one place, respond to concerns promptly, and use the insight to keep improving the experience.

Built for the full relationship

More than a review link.

AI-assisted review requests

Make review outreach easier to manage with text messages that feel timely and personal.

Reputation feedback loop

Invite honest feedback, identify concerns early, and give your team an opportunity to respond and resolve issues directly.

Review performance dashboard

Track requests, responses, and review activity so your team can see what is working.

Optional managed SMS campaigns

Extend beyond reviews with seasonal offers, return-customer campaigns, and targeted text outreach managed with the Onyx team.

Optional managed service

Keep the conversation going with managed SMS campaigns.

Need more than reviews? The Onyx team can help you create and manage customer text campaigns for seasonal offers, return visits, and specific services. We handle the strategy and setup with consent and opt-out practices in mind, so you do not have to build the program alone.